Another hotel

Alpha company organizes business events, providing guest services and venue rentals. Alpha company has collaborated more than once with the large hotel chain Beta, but, unfortunately, each time was unsuccessful. A client’s complaint about being moved to a different hotel was the last straw, resulting in substantial costs for him. Now the Client demands compensation from the Alpha company. The Alpha Company Manager notifies the Beta Company Sales manager of their decision to end cooperation due to ongoing discrepancies. However, the resolution of the conflict with the Client may impact their decision.

Pre-negotiation points:

Sales manager "Beta" – to resolve the conflict without significant costs, to continue working with the company "Alpha", especially since they are planning a major event.

Manager of the Alpha company- is dissatisfied with the cooperation, is ready to break off the relationship, but wants to resolve the conflict with the Client at the expense of Beta.

Client- wants to receive compensation. The business trip, in his opinion, was ruined - the most important contract was not concluded.

CEO of the Alpha company - has heard about the dissatisfaction of cooperation with the Beta company, and is ready to refuse their services if they offer the same services at a better price. He intends to resolve the conflict with the Client at Beta’s expense.